1. Who controls your data
The Data Fiduciary is Synapserve Innovations Pvt Ltd, Hyderabad, Telangana, India.
2. What we collect
- Account data: your name, email address and a hashed password. Passwords are stored using scrypt with a per-user salt and can never be read back in plain text.
- Business profile: your business name, industry, city, website, languages and brand preferences.
- Your website: if you give us your website address, we read its public pages to learn about your business. We keep what we found and a record that the reading took place, not the text of the pages.
- Connected accounts: access to the social platforms you connect, used only to publish content you have approved.
- Content: drafts, approvals and published posts, including who approved what and when.
- Audience data you capture: contact details of people who opt in through your posts, with a consent record for each one.
3. Third parties your data reaches
- Fly.io: hosting and storage (Singapore region).
- The social platforms you connect (such as Meta, LinkedIn and Google): only the content you approve for publishing, plus the account permissions you grant.
- Anthropic: when AI writing is switched on, post topics and draft captions are sent to write your posts, and the public text of your website is sent when you ask us to read it. Your customers' contact details and captured audience data are not sent.
- Resend: delivers our emails, such as approval requests, password resets and receipts.
- Sentry: when error reporting is switched on, receives technical reports when something in SocialSetu breaks: the error and where in our code it happened. Passwords, cookies, the text of your posts and contact details are removed first.
- Razorpay (customers billed in India) or Stripe (customers billed elsewhere): take your payments. We never see or store your card details; the payment provider handles them directly.
4. Consent for captured audiences
Every contact captured through your posts is recorded with a consent entry: what was consented to, the purpose, the channel, the language of the notice, and the time. You can export or erase this record at any time.
5. Your rights
You may ask to see, correct or erase your data by writing to ideas@synapserve.com. We acknowledge every request within 72 hours and resolve it within 30 days; if we need longer, we will tell you why and when.
6. Retention
While your workspace is open we keep your content, metrics and captured contacts so the service can work. Deleting a workspace removes its posts, drafts, captured contacts, consent records and connected-account access immediately and permanently. Our hosting provider keeps automatic daily snapshots of the database for disaster recovery; each is deleted after 5 days, after which nothing remains.
7. Grievance Officer
Name: Thirupathi Kairamkonda
Email: ideas@synapserve.com