1. Trial
New workspaces start on a free 5-day trial. No card is taken to begin the trial, and it does not turn into a paid plan by itself: you choose a plan, or the workspace stops producing new posts.
2. Cancelling
You can cancel from Settings at any time. Cancellation takes effect at the end of the billing period you have already paid for. Your workspace keeps working until then, and you are not charged again.
3. Refunds
If you are not satisfied, email us within 7 days of a charge and we will refund it in full. After 7 days that billing period is not refundable, but you can cancel at any time and will not be charged again.
4. How to request one
Email ideas@synapserve.com from your workspace's registered address. Refunds are approved within 3 working days and reach your account within 5 to 7 working days, depending on your bank.
5. Your data after cancellation
See the Privacy Policy for retention and erasure. You can export your captured audience before closing your workspace.